Order Requests

All requests for orders must be placed with our sales team via email, phone, or in person on the 8th floor of the UMass Campus Center.

Online requests are not guaranteed until a sales associate confirms your order. Once confirmed, our sales associates will assist you in scheduling and planning your event, and will gladly offer recommendations, and discuss payment options as necessary.

For large events we appreciate a two-week notice to ensure appropriate staffing, and to confirm menu-item availability as some items can vary by season. Express items can be delivered with 24 hours’ notice and all other orders require three-day notice. Late requests or revisions are welcome; however, menu items may need alteration to meet your given timeline.

At UMass Catering, we are dedicated to meeting your every request. If we are unable to meet a particular request, every attempt will be made to find suitable accommodation. Please remember to instruct your sales associate in advance if anyone in your party has specific dietary needs.

Outside food and beverages are not allowed without contracted prior permission.

Contract/Event Order

After placing your order, you will receive an Event Order Contract and Estimate within 24 hours. We require this document to be signed and may require a deposit. We ask that you please review these documents carefully as they will be used to prepare your order.

Cancellations

Every effort will be made to reschedule events due to Campus Closings or Emergency Situations. If the event is cancelled due to Campus Closing or Emergencies Situations you will not be charged and we will gladly reschedule the event as soon as possible. Please contact the sales department with any questions about Campus Closings or Emergencies. Client event cancellations require a 72 hour notice to avoid being billed for any costs incurred. Examples of incurred costs include but are not limited to the cost of food items and supplies ordered for your event.

Linens/Decorations

We will be glad to provide additional services such as linens, table centerpieces, or floral displays. We are committed to a minimal impact on the environment and reserve the right to refuse decorations that are not eco-friendly. We prefer decorations that are edible, compostable, or reusable. Please confirm decorations with your sales associate prior the event.

Outside Services

We will gladly provide you with a list of local partners for services we do not provide, including wedding cakes, photography, music and entertainment.

Alcohol Policy

Service that includes alcoholic beverages will have additional requirements. Your sales associate will provide you with the necessary forms and a copy of our Alcohol Policy.

House Charge

A customary 18% house charge is automatically added to the final bill with the exception of express events. Additional fees may be incurred for items such as linen or beverage service. Please inquire with your sales associate about the house charge or additional fees.

Our Commitment

Deliveries will be made in 100% compostable or recyclable containers plus service items and beverages will be in recyclable cans or bottles. Every effort will be made to provide condiments and sides in a sustainable manner. Please feel free to ask your delivery associate if you have any questions about trash streaming after your event.